Warranty & Repair

WARRANTY

Asterisk gladly offers a limited warranty covering defects in materials and manufacturing for a period of one (1) year after the original purchase date from an authorized Asterisk retailer. This warranty does not cover batteries, case, crystal, crown, pushers, straps, hands/discs, or any changes that occur during use and not from manufacturing or assembly. This warranty is considered void if you open your caseback or expose your watch to moisture beyond the recommendation of the watch’s water resistance rating. Proof of purchase is required for all warranty claims, so please save a copy of your receipt. Asterisk reserves the right to not accept a warranty claim if a watch has evidence of excessive wear or misuse. Asterisk reserves the right to repair or replace any watch returned for service at our option.

WARRANTY & REPAIR SERVICE

For warranty or after sales service, please read all the information on this page and then submit a Service Request using the form below. Please include your SKU number (XXX-XXXX-XXL) and limited edition (XXX/999) that can be found on the back of your watch.

BATTERY

If you need a new battery, you can take your watch to a local jewelry or watch repair shop to have the battery replaced.

If you choose to have your watch battery replaced by a service provider other than Asterisk, such replacement will not void your warranty, so long as such battery replacement

  • is performed by an experienced and legitimate watch service center.
  • is not performed in a negligent manner.
  • is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness.

Asterisk has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.

WATCH CARE TIPS

If your watch band is made of leather, avoid getting it wet. Water will damage the genuine leather.

WATER RESISTANCE

A quick reference guide for the various activities you can expose your watch to under normal circumstances. No matter what the water resistance is, a watch should never be worn in any hot tub, shower, sauna or steam room.

3 ATM = Should not be submerged in water.
5 ATM = Splash Resistant. Suitable for washing hands or light rain. 
10 ATM = Water Sports. Suitable for swimming, surfing, etc. 
30 ATM = Scuba Diving. Suitable for extreme ocean depths.

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